Terms & Privacy
Atelier's Alley Terms & Privacy Policy
Terms of Service
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
This website is operated by Atelier's Alley. Throughout the site, the terms "we," "us," and "our" refer to Atelier's Alley. Atelier's Alley offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
We provide a phone number on our website for customers to reach out to us first with their inquiries. The website and first message the contact receives will state that: By starting a text conversation, you are agreeing to receive conversational messages from Atelier's Alley. Msg & data rates may apply. Msg frequency varies. Opt out at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy https://ateliersalley.com/pages/terms-privacy & Terms.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Section 3 - Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
Section 4 - Force Majeure
Atelier's Alley is not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, labor strikes, cyberattacks, supply chain disruptions, or government regulations.
Section 5 - Intellectual Property Rights
All designs, images, logos, trademarks, and product descriptions on our site are the intellectual property of Atelier's Alley. Unauthorized use, reproduction, or resale of Atelier's Alley’s intellectual property without written permission is strictly prohibited. If you believe content has been used improperly, please submit a DMCA request to ateliersalley@gmail.com.
Section 6 - Payment & Fraud Protection
- Atelier's Alley reserves the right to dispute fraudulent chargebacks and may take legal action if necessary.
- High-value orders may require additional identity verification to prevent fraud.
- Customers are responsible for any applicable taxes, duties, and import fees.
Section 7 - Shipping & Returns
- Atelier's Alley is not responsible for delays, incorrect addresses, or lost/stolen packages once marked "Delivered" by the carrier.
- High-value orders may require signature confirmation.
- International shipments may be subject to customs inspections, and Atelier's Alley is not liable for customs-related fees or rejections.
Section 8 - User-Generated Content & Social Media Policy
- By tagging "@ateliers_alley" on social media, you grant Atelier's Alley permission to feature your content in marketing materials.
- Atelier's Alley reserves the right to remove offensive or inappropriate content from its platforms.
Section 9 - Governing Law & Dispute Resolution
- These Terms are governed by the laws of the State of California.
- Any disputes shall be resolved through arbitration, except where prohibited by law.
Section 10 - Jewelry Insurance Recommendation
We strongly recommend that customers purchase independent insurance coverage for high-value jewelry. Atelier's Alley is not liable for loss, theft, or damage after an order is marked "Delivered."
Privacy Policy
Atelier's Alley is committed to protecting your privacy. By using our website, you agree to our collection and use of personal data in accordance with this policy.
Personal Information Collection
We collect information such as your name, email, shipping address, phone number, and payment details to process transactions and enhance your experience with us. This information may be used to:
- Fulfill and manage your orders
- Provide updates on orders and services
- Respond to customer service requests
- Improve site functionality and user experience
- Send transactional and conversational communications, including via SMS with your consent
SMS Consent & Mobile Information
By initiating a text message conversation with Atelier's Alley or opting in to receive SMS updates, you are consenting to receive text messages from us related to your inquiries, appointments, or purchases. These may include follow-ups, order status, design updates, or support responses.
- No mobile information (including phone numbers) or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
- Mobile data may be shared only with subcontractors or service providers who support core operational functions, such as customer service, and only to the extent required to perform those services.
To opt out of receiving text messages, you may reply STOP at any time. For assistance, reply HELP or contact ateliersalley@gmail.com.
Data Retention & Deletion
We retain customer data only as long as necessary for business or legal purposes. Users may request data deletion in compliance with GDPR/CCPA by emailing ateliersalley@gmail.com.
Third-Party Services & Analytics
We may use tools such as Google Analytics, Meta Pixel, Shopify integrations, and similar technologies to understand our audience and improve services. Users may opt out of browser-based tracking via browser settings or by using form at the link here.
Security
We use industry-standard security practices, including SSL encryption, to safeguard your personal data. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Atelier's Alley does not knowingly collect personal data from individuals under the age of 13.
Changes to this Privacy Policy
We reserve the right to update or modify this privacy policy at any time. All changes take effect immediately upon posting.
For any questions or concerns regarding your privacy or our policy, please contact us at ateliersalley@gmail.com.
For any questions or concerns, contact ateliersalley@gmail.com.